For more information about bulk orders and FAQs, please view the help desk content here.

Bulk Orders refer to shipments of inventory stored at a Firstbase warehouse weighing over 50 lbs. Bulk Orders differ from Standard Orders, which are used to ship equipment to individual employees, typically to residential addresses. They also differ from Inventory Orders, which involve purchasing new equipment from Firstbase. Bulk Order charges cover only shipping, packaging and warehouse labor, and do not apply to returns.

Weight Classes & Fulfillment Times

Bulk orders are categorized into five weight classes:

• Standard: Shipments up to 50 lbs are not classified as bulk, and the Standard Order fee applies. To view the standard fulfillment times for each region, please refer to the Service Level Objectives (SLOs) section in the Firstbase Service Capabilities matrix.
• Weight class 0: The lightest bulk category, these shipments are handled via small parcel service, similar to Standard Orders. However, due to the larger volume of items requiring pick and pack, an additional 3 business days are needed for processing on top of the standard fulfillment time. For example, while the SLO for Standard Orders in the United States is 6 business days, Bulk Orders in Weight Class 0 may take up to 9 business days to fulfill.
• Weight classes 1-3: Ranging from 115 to 900 lbs, these shipments typically require palletized shipping via Less-Than-TruckLoad (LTL) services. Due to scheduling and longer transit times with LTL couriers, please allow 2-3 weeks for order fulfillment. Delivery times may vary depending on the destination. For a more precise ETA, contact [email protected].
• 900+: For orders exceeding 900 lbs, a custom quote is required. After submitting your order on the platform, we will send you a quote within 5 business days. Shipment scheduling will begin once the quote is approved.

Pricing

Please refer below for the current rates, including the freight cost per pound and handling fees per item for each region.

Please note:

1. Prices are updated monthly to reflect changes in gas prices, fuel surcharges, and other shipping and handling costs.

2. Bulk Order charges are calculated by multiplying the total weight of the shipment by the cost per pound for the corresponding weight class. As the weight class increases, the cost per pound decreases. Additionally, Bulk Orders incur a handling fee per item, which is multiplied by the total number of items in the shipment. This fee covers the warehouse labor charges for inbound processing, storage, picking, and packing each item. The handling fee per item remains the same across all weight classes.

3. Bulk Orders are billed monthly and deducted from committed actions if available. Action discount rates don’t apply.

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Sample Calculation:

No. of Items in Shipment = 50

Shipment Weight = 500 lbs